FAQ
SHIPPING & DELIVERY
Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers to fit your needs within the United States:
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Free Shipping (7-14 business days): $0
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Standard Shipping (7-14 business days): $10
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Express Shipping (3-6 business days): $20
Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays) before they are shipped out. You will receive a tracking confirmation email as soon as your journey begins!
Q: Can I track my package? A: Absolutely! Once your order ships, we will send you an email containing a tracking number and a link so you can follow your package's voyage.
ORDERS & PAYMENTS
Q: Can I change or cancel my order? A: We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us at [Your Support Email] within 12 hours of placing it. We will do our best to accommodate your request.
Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), Apple Pay, Google Pay, and PayPal.
RETURNS & REFUNDS
Q: What is your return policy? A: We want you to love your purchase! If you are not completely satisfied, you can return your unopened and unused items within 30 days of delivery for a full refund.
Q: My item arrived damaged. What should I do? A: We take great care in packaging, but mishaps can happen. If your item arrives damaged, please take a photo and contact us immediately at [Your Support Email]. We will send a replacement or issue a refund right away.
PRODUCT & SAFETY
Q: Are your toys safe for children? A: Yes, safety is our top priority. All toys offered at GoldenVoyage undergo rigorous testing and fully comply with US Consumer Product Safety Commission (CPSC) standards. Please check individual product descriptions for age-appropriateness.